Warranties, Refunds & Exchanges

WARRANTIES

AQUALUNG & APEKS REGULATORS
• 5 years or 500 dives
• Does not include standard service kit parts
• Does not include general wear & tear on other parts i.e. hoses, mouthpieces, purge cover

AQUALUNG & APEKS BCD’S
• 3 years or 300 dives
• Does not include standard service kit parts
• Does not include general wear & tear on other parts i.e. black, zippers

AQUALUNG COMPUTERS
• 5 years (on depth sensor only)
• 2 years on all other parts

ALL NEOPRENE ITEMS I.E. WETSUITS, BOOTS, GLOVES
• 1 year
• Does not include busted zippers due to diver forcing zip

SHARKSKINS
• 3 years

MASK, SNORKEL, FINS
• 1 year

TORCHES (Does not cover flooding)
LIGHT & MOTION SOLA TORCHES
• 3 years
UK
• 1 year

GENERAL ACCESSORIES
• 1 year

IMPORTANT: FOR ITEMS PURCHASED AT THE BEST PRICE, SCUBA WORLD WILL ONLY HONOR A ONE YEAR WARRANTY PERIOD. YOU MAY STILL BE ELIGIBLE FOR LONGER WARRANTIES AT OTHER DIVE SHOPS (EVEN IF PURCHASED AT SCUBA WORLD BEST PRICE)

REFUNDS

Any staff member can provide a refund to a customer if the customer can explain a sound reason as to why the customer deserved a refund.
The customer will not receive a refund if the following occurs:
• Got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
• Misused a product in any way that caused the problem
• Knew of or were made aware of the faults before you bought the product
• Asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted

For more information visit: https://www.accc.gov.au/

N.B. no refunds are available for customers who purchased an item and paid the BEST PRICE.

EXCHANGE

We don’t provide an exchange option for any customer paying best price or receiving a discount.

We do provide an exchange for any Platinum Club Member or general customer who has paid the RRP. We provide exchanges as long as the item hasn’t been used and is in good condition. These goods must have been purchased in the last 30 days.

For more information visit: https://www.accc.gov.au/