FAQs for shopping online

FREE postage and handling*
FREE returns & exchanges for 90 days*
BEST PRICE guarantee


POSTAGE & HANDLING

 

*We offer FREE postage and handling for all equipment when customers pay the RRP. You also have the option to collect in store, on the same day.

The price for postage and handling for all equipment when customers pay BEST PRICE are listed below:

  • QLD $15
  • NSW $25
  • VIC $30
  • SA $35
  • TAS $40
  • ACT $35
  • PERTH $50
  • NT $50

Estimated delivery times are listed below:

If an item is in stock, the following delivery times apply:

  • QLD, NSW, VIC, SA, TAS, ACT, Perth CBD: Orders must be received by 2pm AEST on a business day to receive your equipment within 5 business days.
  • Perth Metro and Darwin: Orders must be received by 2pm AEST on a business day to receive your equipment within 7 business days.
  • Regional areas: Place your order any time on a business day and it will arrive within 5-7 business days.

Equipment not in stock should take 9 – 20 business days for delivery.

We can’t ship to military addresses and PO boxes.

You are responsible for ensuring you have entered the correct shipping address. If you provide an incorrect shipping address and the equipment is returned to us, a re-delivery fee of $9 will apply.

Order tracking:
When your order is shipped, you will receive a SMS containing a tracking ID. Simply enter this on the Couriers Please website to track the delivery of your parcel.

Signing for deliveries:
All deliveries must be signed for. If nobody is around to sign for it, then a card will be left notifying you that it will be taken to a local depot for collection. If you do not collect your equipment from the depot and they are returned to Scuba World, a re-delivery fee of $9 will be charged. The depot will usually hold items for up to 14 days.


RETURNS OR EXCHANGES FOR 90 DAYS

 

*We offer FREE returns or exchanges for 90 days for all equipment when customers pay the RRP.

We do not offer any returns or exchanges when customers pay BEST PRICE.

We check all equipment before they are delivered to our customers to ensure they are in perfect condition but we understand that sometimes your new purchase needs to be returned for whatever reason so we want to make that as easy as possible.

We offer free returns (only for customers who paid RRP for their equipment) with the option of a refund or exchange as long as the item(s) has been returned:

  • Within 90 days of purchase;
  • Unused with the original tags still attached; and
  • In the original packaging and in the original condition.

Free Returns from anywhere in Australia
Returns are easy – send an email to info@scubaworld.com.au letting us know your name, phone number and invoice number. We will then email you simple instructions (where you can choose a refund or exchange) and a label to stick on the carton which will be picked up from your address (can not be a military addresses or PO box)

Refund Process Time
We will process your refund within 3 business days of receiving your return. Please keep in mind that it may take a little longer before you see the funds in your account as your financial institution may take a few days to process it.


BEST PRICE GUARANTEE 

 

We guarantee you will receive the BEST PRICE for any piece of scuba diving equipment in Australia on our website.

How do we guarantee this?

Each week a staff member reviews all Australian diving websites. They then take an additional 5% off the lowest price of each piece of equipment they find to guarantee you the BEST PRICE in Australia.

Not convinced?

If you find a cheaper price for any particular product in Australia let us know by sending an email to info@scubaworld.com.au with a link to the particular piece of equipment. Once verified, we will then beat the advertised price by a further 5% discount. Guaranteed!